Welcome to The Dim Store ("we," "our," "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, https://www.thedimstore.com/ ("Website"), and the purchase of products offered through the Website.

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.
 

1. Business Information

Business Name: The Dim Store

Business Type: Individual Proprietorship

Registered Address:

Gupta Medicos
Shop No. 92, Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Customer Support

Email: TheDimStore7@gmail.com

Phone: +91-9541893059
 

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement.

• All information you provide is accurate and complete.
   

3. About Our Products

The Dim Store is an online retailer offering branded cosmetic and beauty products.

While we strive to ensure that all product descriptions, images, pricing, and specifications are accurate, minor variations may occur due to manufacturer updates, packaging changes, photography, screen settings, or production batches.

Product availability is subject to stock.
 

4. Product Authenticity

We aim to source and sell genuine branded cosmetic products.

Manufacturer packaging, labels, colours, fragrance, or design may change from time to time without prior notice. Such changes do not affect product authenticity.
 

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

We reserve the right to:

• Correct pricing errors.

• Modify prices without prior notice.

• Cancel orders placed using incorrect pricing due to technical or human error.

Applicable taxes, if any, will be shown during checkout.
 

6. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

• Reject any order.

• Limit quantities.

• Cancel duplicate or suspicious orders.

• Cancel orders suspected of fraud, abuse, or unauthorized activity.

If payment has already been received for a cancelled order, the applicable refund will be processed in accordance with our Refund Policy.
 

7. Payment

We currently accept:

• Razorpay-supported online payment methods

• Cash on Delivery (COD)

Orders are processed only after successful payment confirmation (except COD orders).

We do not store your complete payment card information.

Payments are securely processed by Razorpay.
 

8. Cash on Delivery

Cash on Delivery is available for eligible serviceable locations.

We reserve the right to:

• Disable COD for selected PIN codes.

• Disable COD for customers with repeated order refusals.

• Request advance payment for certain orders.
   

9. Shipping

Orders are generally processed within one business day.

Estimated delivery:

1–3 business days (depending upon courier availability and delivery location).

Delivery timelines are estimates only and may be affected by:

• Weather

• Natural disasters

• Public holidays

• Government restrictions

• Courier delays

• Force majeure events

Shipping charges are displayed during checkout.
 

10. Delivery

Customers must provide:

• Accurate name

• Complete delivery address

• Valid contact number

Incorrect shipping details may delay delivery.

The Dim Store shall not be responsible for delays resulting from inaccurate customer information.
 

11. Cancellation

Orders may be cancelled before shipment.

If the order has already been dispatched, cancellation may not be possible.

Refunds for prepaid cancelled orders will be processed in accordance with our Refund Policy.
 

12. Returns and Exchanges

Products may be eligible for return or exchange subject to our Return Policy.

To qualify:

• Product must remain unused.

• Original packaging must be intact.

• Manufacturer seal must not be broken.

• Product must not be damaged due to customer misuse.

Used cosmetic products are not eligible for return for hygiene and safety reasons.
 

13. Account Registration

Users may create an account.

You agree to:

• Maintain accurate information.

• Keep your password confidential.

• Notify us immediately of unauthorized account access.

You are responsible for all activity under your account.
 

14. User Reviews

Customers may submit reviews.

You agree not to post:

• False information

• Offensive language

• Spam

• Defamatory content

• Illegal material

• Copyright-infringing content

We reserve the right to edit or remove reviews without notice.
 

15. Wishlist

Wishlist functionality is provided solely for customer convenience.

Products saved to a wishlist:

• Are not reserved.

• May become unavailable.

• May change in price.
   

16. Intellectual Property

All Website content including:

• Logo

• Design

• Graphics

• Product listings

• Text

• Layout

• Branding

• Images (except manufacturer-owned content)

belongs to The Dim Store or its licensors.

No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
 

17. Prohibited Uses

You agree not to:

• Hack the Website.

• Upload malicious software.

• Attempt unauthorized access.

• Copy product listings for commercial purposes.

• Use bots or scraping software.

• Interfere with Website security.

• Violate applicable laws.

Violation may result in suspension of access and legal action where appropriate.
 

18. Third-Party Services

Payments are processed through Razorpay.

We are not responsible for interruptions, errors, or service outages caused by third-party service providers.

Their respective terms and privacy policies govern your use of those services.
 

19. Product Availability

Inventory displayed on the Website is subject to change without notice.

Products may become unavailable after an order is placed due to inventory discrepancies or supplier issues.

If an item cannot be fulfilled, we will notify you and arrange a refund where applicable.
 

20. Limitation of Liability

To the maximum extent permitted by applicable law, The Dim Store shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental losses

• Loss of profits

• Loss of business

• Data loss

• Delivery delays beyond our reasonable control

Our total liability relating to any order shall not exceed the amount paid for that specific order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.
 

21. Disclaimer

Products sold are manufactured by third-party brands.

The Dim Store does not manufacture the products unless expressly stated.

Customers should always:

• Read product labels.

• Check ingredient lists.

• Follow manufacturer instructions.

• Conduct a patch test where appropriate.

Individual results from cosmetic products may vary based on skin type, allergies, and other personal factors.
 

22. Force Majeure

We shall not be responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Epidemics

• Government actions

• War

• Civil unrest

• Transportation disruptions

• Internet outages
   

23. Indemnification

You agree to indemnify and hold harmless The Dim Store, its owner, employees, and representatives from claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of the Website.
 

24. Suspension and Termination

We reserve the right to suspend or terminate user accounts without prior notice if we reasonably believe a user has:

• Violated these Terms.

• Engaged in fraudulent activity.

• Misused the Website.

• Attempted unauthorized access.

• Violated applicable law.
   

25. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our Website.

Continued use of the Website after updates constitutes acceptance of the revised Terms.
 

26. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jammu & Kashmir, India.
 

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
 

28. Entire Agreement

These Terms, together with our Privacy Policy, Refund, Return & Cancellation Policy, Shipping & Delivery Policy, and any other policies published on the Website, constitute the entire agreement between you and The Dim Store regarding your use of the Website.
 

29. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

The Dim Store

Gupta Medicos
Shop No. 92, Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Email: TheDimStore7@gmail.com

Phone: +91-9541893059