At The Dim Store ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use https://www.thedimstore.com/ ("Website") or purchase products from us.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
 

1. Who We Are

Business Name: The Dim Store

Business Type: Individual

Registered Address:

Gupta Medicos
Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Customer Support

Email: TheDimStore7@gmail.com

Phone: +91-9541893059
 

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our Website

• Registered account holders

• Customers who purchase products

• Individuals who contact our customer support

This Policy does not apply to third-party websites or services linked from our Website.
 

3. Personal Information We Collect

Depending on your interaction with us, we may collect the following personal information:

Information You Provide

• Full name

• Email address

• Mobile number

• Shipping address

• Billing address

• City, State, PIN code

• Order history

• Customer reviews

• Wishlist information

• Account credentials (encrypted where applicable)

Payment Information

When you make a payment, the transaction is processed securely by Razorpay.

We do not store your complete debit card, credit card, UPI PIN, CVV, or net banking credentials.

We may receive limited payment-related information such as:

• Payment status

• Transaction ID

• Payment method

• Payment confirmation
   

4. Information We Do Not Intentionally Collect

Based on our current Website configuration, we do not intentionally collect:

• IP address for profiling

• Device information

• Browser fingerprinting

• Advertising identifiers

• Biometric information

• Health information

• Sensitive personal data

• Location tracking beyond the shipping address you provide

• Cookies for advertising or analytics (unless introduced in the future)

If our practices change, this Privacy Policy will be updated accordingly.
 

5. Why We Collect Your Information

We use your information to:

• Process and fulfill your orders

• Deliver products

• Process payments

• Verify transactions

• Provide customer support

• Manage your account

• Respond to inquiries

• Process returns, exchanges, and refunds

• Improve our customer service

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

We do not sell your personal information.
 

6. Legal Basis for Processing

Where applicable, we process personal information on the basis of:

• Your consent

• Performance of a contract (e.g., fulfilling your order)

• Compliance with legal obligations

• Legitimate business interests, such as fraud prevention and customer support
   

7. Sharing of Personal Information

We may share your information only when necessary with:

Payment Service Provider

• Razorpay, for payment processing

Courier and Logistics Partners

We may share:

• Name

• Address

• Phone number

for the purpose of delivering your order.

Government Authorities

Where required by applicable law, regulation, court order, or legal process.

We do not sell, rent, or trade your personal information to advertisers or third parties for marketing purposes.
 

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
 

9. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Maintain business records

• Resolve disputes

• Comply with applicable legal and tax obligations

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable law.
 

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent where processing is based on consent

• Request information about how your data is processed

• Lodge a complaint with the appropriate authority where applicable

To exercise these rights, please contact us using the details provided below.
 

11. Children's Privacy

Our Website is not directed to children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it.
 

12. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you believe your account has been accessed without authorization.
 

13. Third-Party Services

Our Website uses Razorpay to process online payments.

Your use of Razorpay's services is subject to Razorpay's own privacy policy and terms. We encourage you to review those policies before making a payment.

If additional third-party services are integrated in the future (such as analytics, marketing tools, or logistics platforms), this Privacy Policy will be updated accordingly.
 

14. International Data Transfers

At present, The Dim Store primarily serves customers within India.

If your personal information is transferred outside India in the future (for example, through a service provider), we will take reasonable steps to ensure that such transfers comply with applicable data protection laws.
 

15. Marketing Communications

We may contact you regarding:

• Order confirmations

• Shipping updates

• Customer service inquiries

• Refund or return requests

• Important changes to our services or policies

We will not send promotional communications without a lawful basis where required by applicable law. If we begin offering newsletters or marketing emails, you will be given an opportunity to opt out.
 

16. Cookies and Similar Technologies

As of the Effective Date of this Privacy Policy, we do not intentionally use cookies or similar technologies for advertising or analytics purposes.

If cookies are introduced in the future to improve functionality, security, or user experience, we will update this Privacy Policy and, where required, seek your consent.
 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technology.

The updated version will be posted on our Website with the revised Effective Date. Continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.
 

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

The Dim Store

Gupta Medicos
Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Email: TheDimStore7@gmail.com

Phone: +91-9541893059