Thank you for shopping with The Dim Store. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through https://www.thedimstore.com/.

By placing an order on our Website, you agree to the terms of this Shipping & Delivery Policy.
 

1. Business Information

Business Name: The Dim Store

Registered Address:

Gupta Medicos
Shop No. 92, Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Customer Support

Email: TheDimStore7@gmail.com

Phone: +91-9541893059
 

2. Service Area

The Dim Store currently delivers only within India.

We do not presently offer international shipping. If international shipping becomes available in the future, this Policy will be updated accordingly.
 

3. Order Processing

Orders are generally processed within one (1) business day after:

• Successful payment confirmation for prepaid orders; or

• Order confirmation for eligible Cash on Delivery (COD) orders.

Orders placed on Sundays, public holidays, or during exceptional circumstances may be processed on the next business day.

While we strive to process orders promptly, processing times may occasionally vary due to high order volumes, inventory verification, or unforeseen operational issues.
 

4. Shipping Charges

A flat shipping charge of ₹50 is applicable per order unless otherwise stated on the Website as part of a promotional offer.

Any promotional free shipping offers will be displayed at checkout and may be subject to separate terms and conditions.
 

5. Estimated Delivery Time

After dispatch, most orders are expected to be delivered within 1 to 3 business days, depending on:

• Delivery location

• Courier operations

• Weather conditions

• Public holidays

• Government restrictions

• Other circumstances beyond our reasonable control

The delivery time provided during checkout is an estimate only and should not be considered a guaranteed delivery date.
 

6. Order Tracking

Once your order has been shipped, you may receive shipping confirmation via email, SMS, or WhatsApp (where available), including tracking details if provided by the courier partner.

Tracking information may take up to 24 hours to become active after dispatch.
 

7. Delivery Attempts

Our courier partners will generally attempt delivery at the shipping address provided during checkout.

If delivery cannot be completed because:

• The recipient is unavailable,

• The address is incomplete or incorrect,

• The package is refused without a valid reason, or

• The courier is unable to contact the customer,

additional delivery attempts may be made according to the courier's policy. If delivery remains unsuccessful, the shipment may be returned to us.

Any additional shipping charges incurred due to incorrect customer information or repeated failed delivery attempts may be the responsibility of the customer.

8. Customer Responsibilities

Customers are responsible for ensuring that:

• The shipping address is accurate and complete.

• The PIN code is correct.

• A valid mobile number and email address are provided.

• Someone is available to receive the package during normal delivery hours.

The Dim Store shall not be responsible for delays or non-delivery resulting from inaccurate or incomplete customer information.
 

9. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions

• Floods, earthquakes, or other natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Strikes or labour disputes

• Courier service interruptions

• Force majeure events

Such delays do not automatically entitle the customer to a refund or compensation.

10. Damaged Packages

If you receive a package that appears visibly damaged or tampered with, we recommend that you:

• Inspect the package before accepting delivery, where possible.

• Take clear photographs of the package and product.

• Contact our customer support within 48 hours of delivery.

Providing an unboxing video is encouraged, as it may help us investigate claims involving damage, leakage, missing items, or incorrect products more efficiently.

11. Incorrect or Missing Products

If your order contains:

• An incorrect item,

• A missing item,

• A damaged item, or

• A defective product,

please contact us within 48 hours of delivery with:

• Your order number,

• Photographs of the product and packaging, and

• A brief description of the issue.

Verified claims will be handled in accordance with our Refund, Return & Cancellation Policy.

12. Delivery Confirmation

Once a shipment is marked as delivered by the courier to the address provided by the customer, the order will generally be considered successfully delivered.

If you believe your order was marked as delivered but was not received, please notify us promptly so that we can assist in coordinating with the courier partner.
 

13. Change of Delivery Address

If you need to modify your delivery address, please contact us as soon as possible.

Address changes can generally be accommodated only before the order has been dispatched. Once an order has been shipped, changes may not be possible.
 

14. Cash on Delivery (COD)

Cash on Delivery is available only for eligible locations.

We reserve the right to:

• Restrict COD in certain PIN codes,

• Disable COD for customers with repeated order refusals or abuse of the service, or

• Require prepaid payment for certain orders.

Please ensure that the exact payable amount is available at the time of delivery where possible.

15. Shipping Restrictions

Certain products or delivery locations may be unavailable due to courier limitations, local regulations, or operational constraints.

In such cases, we will notify you and, where applicable, arrange a cancellation and refund.

16. Force Majeure

The Dim Store shall not be liable for delays, interruptions, or failure to deliver arising from events beyond our reasonable control, including natural disasters, pandemics, war, civil disturbances, government actions, transportation failures, internet outages, or similar events.
 

17. Changes to this Policy

We reserve the right to modify this Shipping & Delivery Policy at any time to reflect changes in our operations, courier services, or applicable laws.

The latest version will always be available on our Website with the updated Effective Date.
 

18. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

The Dim Store

Gupta Medicos
Shop No. 92, Ward No. 2, Raghunath Market
Main Bazar, Bari Brahmana
Jammu, Jammu & Kashmir – 181133
India

Email: TheDimStore7@gmail.com

Phone: +91-9541893059